What our customers say...

Over the years that Malcolm and Lorraine have owned RFF, they have received many notes from people they’ve moved and Downsized.  Here’s what some of them have to say:

Rob Taylor, Property and Maintenance Manager, Trivett Classic Pty Ltd

"...Ryde Furniture Freighters have provided the Trivett groups of car dealerships with 10 years of professional and reliable service. They have moved entire showrooms and workshops then assisted with delicate art objects. They have worked through to midnight then turned up to start again at 6 the next morning. Nothing is too big, too small or too much trouble. Lorraine and Malcolm have always responded quickly and efficiently which has allowed our business to function smoothly. Their willingness to work around our schedule is invaluable. Their workforce is courteous and hardworking. The whole team has a 'can do' attitude that is delivered competently and politely."

Daryl Eyles

"...We liked your approach to the job regarding packing on the first day, and then doing the move on the 2nd and 3rd days using a large and a small truck, with multiple trips as needed. Other removalists wanted to cram the pack and move into a single day, and we believed this would not have worked out as well. We liked the flexibility to take a fixed price or hourly rate on the move part of the job. Your attitude to moving plants in pots was better than that of other companies quotes, who preferred that we move the quite heavy plants ourselves. We preferred dealing with a small business that puts the names and contact details of the principals on their letter head rather than with a larger organisation. The move worked out very well. We took out insurance against damage during the move, but are pleased to say we did not need to make any claims. The packing and labelling of the boxes was very good. Despite the heat, the crew were courteous, efficient and careful with our belongings."

Roger and Jennifer Peffer

"...Thank you to you both and to the team of guys who helped on the day of our move. Having lived 31 years in the one house it was rather a traumatic event and was made more palatable by the courtesy, care and thoughtfulness of your firm. We did appreciate the assistance given and professional attention to our belongings and would have no hesitation if we ever had to move again (hopefully not too soon). We would gladly recommend your company RFF to others."

Jan & Max Boyley

"Just a short note to thank Brad and Adam for their professionalism during our move to Carlingford. They were extremely courteous and obliging. We've moved ten times over the years and this was the most comprehensive and helpful. Thanks again for making our move stress free."

Virginia Epthorp, Midwest Community Care Inc.

"Thank you for your professionalism and generosity you extended to my client Mrs Sue Power on Wednesday. The two young men who assisted were polite, helpful and at times were asked to do things that they might normally not be expected to do (like assist Sue to bed). They are a credit to your company."

R M Simpson

"Lorraine, a big thank you for the excellent job you did with the packing of Mum's home. Malcolm, a big thank you to you and the other men who moved Mum so professionally and what looked like, so easily."

John & Jean Howie

Best removalists we have ever had and we have moved 12 to 13 times over the years. They never lost their sense of humour and never said "can't do it". We were always kept informed of times of where & when they would be. Phone staff were always friendly and helpful and did not make me feel a nuisance for ringing at anytime. Thank you!"

Chris and Phillipa Suthons

"Thank you and your staff for making our move so easy and trouble free. We were dreading the whole process, especially with 9 month old twins. However luckily we received a recommendation for Ryde Furniture Freighters and that proved to be justified. The guys were careful and efficient and the move was swift with nothing lost or broken. And all this was achieved for a reasonable price. We won't hesitate to recommend you to friends in the future."

Martin Rogers

"I was in the removal industry for over 9 years and I knew that selecting the right removalist was critical. After speaking to 5 different removal companies that obviously couldn't care less if they had my business or not, it was a pleasure to find someone who did. The manner in which the move was carried out was excellent. Nothing was a problem or too hard. Our furniture was well wrapped and protected and nothing got broken or damaged. The walls in both houses were not scratched or damaged in any way. Once again thanks for making what is normally a difficult task easy."

Carmen, Administration Assistant, Sisters of Mercy Generalate, Parramatta

"Thank you so very much for the help you gave at such very short notice to have furniture transported from Castle Hill to Crows Nest. Your efforts in finding removalists and arranging times for transportation so late in the day are very much appreciated and you are an asset to your company. May you continue to have success and may the smile in your voice never fade."

John Stevens, Business Thinking Systems

"I wanted to write and say how pleased we were with your moving services. The packing was carried out efficiently and with very little disruption to our normal activities. Together with a very pleasant manner the day went smoothly and without any hassle what so ever. The actual physical move was also carried out in a very professional way and all the guys were polite and friendly. They took a lot of care of the things that were moved despite the speed with which they worked. All goods arrived in one piece with no breakages or losses.Your rates are extremely competitive and as far as value for money is concerned I would be more than happy to recommend you to anyone wanting to move."

Deirdre Edmonds

"Moving home is ranked quite high on the stress scale, and you managed to remove it for me and my family by arriving on time, working efficiently and professionally in quite a complicated move that involved moving furniture between two homes and storage. I'm delighted to say that nothing was damaged and everything ended up in the correct destination. Your staff was at all times friendly and polite and I'd like to mention only one example of how they impressed me – we needed to move furniture, TV and sound system from one room to another and I hadn't realised that the equipment wasn't disconnected or the sideboard cleared of crockery. Not only was the furniture moved, but the TV and sound systems were reconnected and the dinner service replaced in the sideboard in the new room!"

Reg White (and Paul Stone), Kennards Self Storage – Rydalmere

"Dear Lorraine and Malcolm, Thank you very much for your kind wishes and the basket of "goodies" for Paul and myself, both are greatly appreciated. As you would be aware very few people bother to say thank you nowadays, much less make a physical gesture. In the past six years I have never received the slightest adverse comment regarding your services and in fact constantly receive positive feedback, accordingly, I can guarantee that Paul and I will continue to support your business to all our clients. Again, thank you both very much.

Salli-Ann Craik

"Dear Lorraine, Just wanted to say a big thankyou to you and the team who moved us into my new home yesterday. The boys were amazing and so lovely to work with – they even tried very hard to get some tricky furniture up the stairs. In particular Matt? (the NZ guy) was very helpful and great at letting us know what was happening every step of the way. So big thank you and I will most definitely be recommending you to any friends who may do "the big move". You certainly did take the stress out of it all! Kindest regards and thanks."

Debbie Egan

"Hi Lorraine, Just wanted to thank you and all the team for your friendly and professional service. We were very happy with the service you provided and would recommend you to anyone. We are settling in nicely and only have a few more boxes to unpack! Thanks."

Pamela Ferry

"Hi Lorraine, Just wanted to say thank you so much for moving us yesterday! The guys did a great job! – please tell them! We will be recommending you to all our friends! (Ange did tell me you guys were the best!) Cheers"

Oscar and Marie-France Cahill

"Thanks Loraine, Thanks again for a smooth move. The crew worked tirelessly and were great company too. My little girls took a shine to your driver!! Also thanks for spotting and fixing up the invoice. I have recommended you to two households that I know are moving in the next few months. I could pass on your card if you send me a couple through the mail. Very best wishes and thanks again."

Lynne Fisher, Managing Director, Promtel Pty Ltd

"Hi Lorraine, Yes, all went well – we are still unpacking the last few things – you know, the 'stuff' that seems to take ages; otherwise we are happily settled in to Castle Hill and are loving it! You'll have to come over – actually we are having a house warming, probably on Saturday 23rd August, if you and Mal are free. I Also want to comment on the guys and how smoothly everything went. You must get this all the time, but they were so lovely and respectful, it was a pleasure to have them working on our job. I hope they're okay after the extremely heavy TV unit – I had no idea it was so heavy! Thanks and best regards"

Kath Nery

"Lorraine and her team helped me to move my elderly mother from her family home of 50 years to a small unit. I found Lorraine and Malcolm to be so kind and considerate in helping mum. They wanted to take all the stresses out of moving and ensured mum that everything had been taken care of. Nothing was too hard and their team behind them were always professional and courteous and punctual which means a lot when you are moving. Although my mum was able to cope with downsizing and reducing the amount of things she could take to her unit, she still had far too much furniture and belongings for her to be comfortable in her new home. Mum has been in her unit for over 12 months now and we are still taking boxes to various charities. I believe if we had taken Lorraine's advice on downsizing it would have been a fantastic help to mum. She could have used the storage option and reassessed her situation once she had moved in rather than living with a second bedroom that was overflowing with furniture and boxes of things that she was never really going to use. There are some people who have no one to help them at all and some people with children who live incredibly busy lives. I believe if these people use this advisory service from Lorraine and her team they will not be disappointed as they are so sympathetic to peoples needs and understand what it is like to downsize elderly people. Lorraine and her team have an independent view so there are no emotions attached to certain belongings but with their help and experience they can tell them if they really will need to take certain belongings to their new home. At the end of the day their priority was my mum and her needs and they were always there to reassure her and make her feel at ease. I am more than happy to talk to any future clients as a reference as I really cant speak more highly of their service."

Jason & Christine

"Hi Lorraine, I just wanted to drop you a quick note about the excellent service we received from Brad & Tali during our move. Normally when we move, we always stress about forgetting the last minute things - But for once ( After at least 15 moves ) we didn't think that, or worry, as I had confidence in them the minute they took over. Well done, Excellent job. Please keep up the same service and the assurance of Professional & Good Staff. Mainly we loved the good old way of dealing with your company, was dealing with confidence / honesty / assurance & care - which is so hard to find these days. Thank you.

Luke Fennel, Principal Engineer, EDTC Services

"Lorraine, Just a quick note to thank you, Mal and the staff at Ryde Furniture Freighters for the professional service provided during our recent office relocation and similarly for the service provided in moving the contents of my home late last year. Please pass on my thanks to the team – particularly following moving the contents of my home – that was (as no doubt Mal told you) a very tricky exercise which I am pleased to say was completed quickly and without incident exactly as promised. We will continue to use and recommend Ryde Furniture Freighters and have no hesitation in recommending RFF to others. Regards."

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